WELL Public Sector Solutions
WELL Health offers a comprehensive range of “Made in Canada” Public Sector solutions designed to streamline care delivery, more seamlessly integrate fragmented healthcare systems, reduce provider burnout, and improve healthcare experiences for patients.
Below we are spotlighting some of the ways WELL is helping federal, provincial, and territorial public sector groups overcome the challenges being faced in the Canadian Healthcare System.
SOLUTION SPOTLIGHT #1
WELL’s Virtual Care Marketplace Platform Increases Patient Access to Care Where and When They Need It.
Now provincial governments can “white label” WELL’s Virtual Care Marketplace to help provide patients with greater access to care and providers with access to tools that allow them to optimize their schedules and reduce administrative burden, and by doing so reduce burnout.
Physicians Already Supporting the Platform & Actively Used by Patients
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WELL’s virtual care platform is currently in use by hundreds of providers and by patients across the country.
Connecting Providers & Patients on their terms.
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WELL Health’s Virtual Care Marketplace Platform provides providers with self-service tools to manage their availability schedule for seeing patients, and allows patients to interact with care options from their phone, tablet or home computer.
It’s also a Bricks and Mortar Solution.
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If healthcare providers deem an in-person appointment a necessity then patients can access care in any of WELL’s network of primary, secondary, and/or diagnostic bricks and mortar clinics, the largest outpatient clinic network in Canada.
Not just a platform. It includes Physicians!
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Many of the 1,000s of providers WELL supports in its clinic network today are already familiar with and using WELL’s Virtual Care Marketplace.
SOLUTION SPOTLIGHT #2
Canada’s Digital Gateway for Healthcare.
WELL Health, and its wholly owned subsidiary OceanMD, operates Canada’s leading standards-based digital health interoperability platform. It offers the largest network of connected systems for electronic referrals (eReferrals) in the country, a line-up of other connected services including eConsults, eOrders, and eSubmissions, as well as a suite of patient engagement tools designed to digitally transform a clinic and how it interacts with its patients ultimately leading to far greater operational and economic efficiencies. By connecting patients to providers, clinics to hospitals, and one system to another, WELL Health and OceanMD helps healthcare work better for everyone.
Our Provider Network
Connecting primary and specialty care across Canada.
connected Canadian clinics and hospitals
>
active Canadian users
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eReferrals Annually
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monthly patient engagements
Our platform connectivity extends to include over 4,700 clinics and hospitals throughout Canada, including 9 of the top 10 hospitals in Ontario, and it supports more than 37,000 active users.
Annually, the Ocean platform facilitates more than 1.2 million electronic referrals, and it supports greater than 2M patient engagements each month.
We simplify the exchange of clinical information between primary care providers, medical specialists, lab and imaging services, staff and patients using open, FHIR ® based integrations.
Benefits for providers, clinics, healthcare systems, and patients.
For providers and clinics, save time and streamline admin tasks, reduce data errors, and improve access to care.
300+ supported healthcare services
50+ day reduction in average wait times
1.5M+ eReferrals sent annually
For patients, they experience better access to health services and transparent management of their care with automated alerts at every step of the referral journey.
Highly interoperable with >25 deep integrations with leading EMRs, HISs, and government systems as well as >600 live FHIR standards-based integrations.
An eRequest for every connection.
Our highly secure platform makes it easy to send or receive any type of clinical request, including eReferrals, eConsults, eOrders and eSubmissions.
eReferrals
With eReferrals, it’s now easier than ever to reduce the administrative workload, eliminate transcription errors and improve patient wait times.
eConsults
Ocean eConsults makes it easy for primary care providers to quickly consult with specialists across the patient journey.
eSubmissions
Access a centrally managed eForms library to securely submit patient health information to authorized organizations.
eOrders
Rapidly request diagnostic investigations and procedures from the EMR while incorporating appropriateness criteria.
SOLUTION SPOTLIGHT #3
The Patient Engagement Suite
Digital health tools built for clinics by clinicians
Our Patient Engagement Suite is a collection of EMR-integrated tools that allow providers to seamlessly connect with their patients. By using websites, tablets and messages, along with Canada’s largest library of clinical forms and screening tools, patients can quickly review and contribute to medical records, making visits more efficient and informative and taking an enormous amount of administrative burden off of providers and clinic staff.
Canada’s leading Online Booking Solution
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We offer Canada’s leading online booking tool. It is integrated to operate seamlessly with all major Canadian EMRs, and is currently in use by >800 clinics and >4500 healthcare providers
Patient Reminders
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Clinics can send automated, highly customizable email and text reminders about upcoming appointments, or schedule follow-up messages and patient experience surveys after visits.
Patient Messages
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Clinics send messages and information to patients that can include attachments and forms to complete at home, with the option to allow a patient response, all while auto-updating the EMR.
Website Forms
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Providing patients with a secure way to share photos, files, and requests like prescription renewals, or submit forms online using a secure and PHIPA-compliant link ensuring clinics remain compliant and patient data is secure.
Ocean Studies
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Conduct patient surveys and research to better understand patient experience, patient reported outcomes and more, without interrupting clinic workflow or risking patient privacy.
Check-in Kiosks & Tablets
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Streamlining check-in, demographic reviews, registration, and more with modern digital devices available at the point of care takes pressure off of clinic staff.
Launching Q2-2024
Health Messenger
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This cutting-edge, patient-facing interface is designed to enhance secure communications between healthcare providers and their patients, featuring a mobile-first responsive design for superior accessibility. Health Messenger will enable patients to easily send messages and attachments to their providers, and share these communications with family members and caregivers, fostering transparency and access to health data. This initiative is expected to positively impact millions of patients, leveraging Ocean’s support of over 2 million patient engagements each month, including more than 1.6 million patient messages and reminders.
SOLUTION SPOTLIGHT #4
Pioneering Healthcare's AI Revolution
WELL is setting the stage for a brighter, more efficient healthcare future where healthcare providers can focus more on care delivery and less on administrative tasks.
Developed and delivered by our majority-owned subsidiary WELLSTAR, Nexus AI™ is a comprehensive agentic AI platform that automates complex healthcare workflows, reduces cognitive load and improves patient care outcomes.
Nexus AI Medical Scribe
Automate charting and patient documentation.
Nexus AI Inbox Triage
Automate inbox triaging and document processing.
Nexus AI Task Manager
Automatically identify, process, and complete routine EMR tasks and patient follow-ups, eliminating up to 80% of manual administrative work.
Nexus Appointment Flow
Automatically send appointment reminders by text or call with no manual outreach and no missed follow-ups.
Given the unique strengths of our digital and clinical operations, WELL has the products, services, and ability to deliver industry leading ‘made in Canada’ solutions that allow public health to support their healthcare providers and allow them to offer the best patient outcomes possible.
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